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ID scanning issues
If you're having trouble scanning your ID in the GoTyme Bank app, try these quick fixes:
- Blurry Image – Clean your camera lens, hold your phone steady, and take the photo in good lighting.
- Glare or Reflection – Avoid using flash and adjust the angle to reduce glare.
- ID Not Fully Visible – Make sure the entire ID fits within the frame.
- Unsupported ID – Use a valid government-issued ID (e.g., Passport, UMID, Driver’s License, PhilSys ID).
- Unreadable Details – Ensure all text on the ID is clear and legible.
- Verification Failed – Match your selfie with your ID photo and try again.
If the issue persists, restart your phone, update the app, or contact GoTyme Bank Support for help.