What should I do if money was deducted but the recipient didn’t receive anything?

InstaPay: Funds usually post within minutes but may take up to 24 hours.

PESONet: Funds may take 1–2 business days to be credited.

If the funds still haven’t arrived after this period, please contact us with your transaction reference number so we can investigate. You can reach our Personal Bankers through:

Call: #GO8888 (#468888)
Email: help@gotyme.com.ph
Chat: GoTyme Bank app