Why did your transfer fail?

We encourage you to double-check that, and check if:

• Your GoTyme Bank Account number or name was inputted correctly by the sender.
• Your GoTyme Bank Visa Debit Card number was used instead of the account number.
• Your GoTyme Bank account is still active and has no pending verification requests.
• The minimum amount was not met.

Remember to ensure that your GoTyme Bank details were entered correctly and that your account is currently active. If the issue still persists, please contact GoTyme Bank Customer Support for more assistance.

Why is the sender getting an error when trying to send money to my GoTyme Bank account?

Kindly ask the sender to check the following:

• Their name is correctly inputted when transferring.
• Their address is correctly inputted when transferring.

This set of information is a regulatory requirement for international transfers. If the issue still persists, please contact GoTyme Bank Customer Support for more assistance.

The sender says the transfer was successful, but I didn’t receive anything.

Make sure to ask the sender to double-check with their bank, as there may be issues such as:

• The transfer may be encountering unforeseen delays.
• There could be an issue with the routing of funds.

You may ask the sender to double-check with their bank for a status update. In some cases, some transfers may take up to 5 business days due to unforeseen circumstances. If the issue still persists, please contact GoTyme Bank Customer Support.

Why hasn’t my transfer arrived yet?

Please be reminded that delays may happen due to:

• Regulatory screening
• Extra checks by intermediary banks
• Errors via the Sending Bank
• Local holidays

If your money hasn’t arrived after 5 banking days, please contact the Sender or our Customer Support team.

Also, please be advised that sometimes the delay may be due to an issue on the sender’s end:

• Their bank is under maintenance or experiencing downtime
• The sending or receiving bank (or e-wallet) may be undergoing system upgrades or technical issues. During this time, transfers may get stuck as “In-Progress” and will only post once the bank is back online.

If this is the case, the sender should ask the customer support of the bank to address the issue.

Why did I receive less than what I was sent?

The amount may differ because of certain fees during the transaction. Please double check with the sender and the sender’s transaction history. If the amount still differs, please contact GoTyme Bank Customer Support.