If you're having trouble scanning your ID in the GoTyme Bank app, try these quick fixes:

• Blurry Image – Clean your camera lens, hold your phone steady, and take the photo in good lighting.
  
• Glare or Reflection – Avoid using flash and adjust the angle to reduce glare.
• ID Not Fully Visible – Make sure the entire ID fits within the frame.
• Unsupported ID – Use a valid government-issued ID (e.g., Passport, UMID, Driver’s License, PhilSys ID).
  
• Unreadable Details – Ensure all text on the ID is clear and legible.
  
• Verification Failed – Match your selfie with your ID photo and try again.

If the issue persists, restart your phone, update the app, or contact GoTyme Bank Support for help.