This can happen due to a machine error, internet connectivity issue, or an interrupted transaction.

If your deposit was not credited, please first check if the funds are in your Pay&Go Wallet. Your Pay&Go Wallet is automatically created upon transacting with a Pay&Go kiosk and your funds may temporarily be placed here when a kiosk transaction cannot be completed.

To check your Pay&Go Wallet:

1. On the Pay&Go kiosk, tap “More Services”.
2. Select “Pay&Go Wallet”.
3. Enter the mobile number used during the transaction.
4. Tap “Get PIN” and enter the PIN sent to your mobile number.
5. Check if the deposited funds are reflected in your Pay&Go Wallet.

If the funds are not in your Pay&Go Wallet, contact Customer Support and have the following details ready:

• Date and time of transaction
• Mobile number used
• Pay&Go kiosk location
• Receipt (if available)

For assistance, contact our helpful humans 24/7:

Call: #GO8888 (#468888)

Email: help@gotyme.com.ph

Chat: GoTyme Bank app

If the deposit was sent to the wrong account, please contact Customer Support as soon as possible with the following information. 

• Date and time of transaction
• Mobile number used
• Pay&Go kiosk location
• Receipt (if available)

We’ll coordinate with the receiver to try and recall the transfer, but refunds are not guaranteed since the recipient must agree to return the funds. To avoid this situation, always double-check account details before making a deposit.