I accidentally entered the wrong account number or sent it to the wrong person—what should I do?

Please contact us right away. We’ll coordinate with the receiving bank to try and recall the transfer, but refunds are not guaranteed since the recipient must agree to return the funds. To avoid this situation, always double-check account details before you send money online. 

You can reach our Personal Bankers through:

Call: #GO8888 (#468888)

Email: help@gotyme.com.ph

Chat: GoTyme Bank app