Can I cancel or reverse a transfer?

Once a transfer is marked successful, it cannot be cancelled or reversed — this applies to both InstaPay and PESONet.

That said, here’s what can happen in specific cases:

• If the account number doesn't exist or the account is closed: The transfer will likely fail or bounce back automatically, and the money will be refunded to your GoTyme account within 2–3 business days.
• If the account number is valid but belongs to the wrong person: The transfer will go through and cannot be reversed automatically. We can help by coordinating with the receiving bank, but the recipient’s consent is required to return the funds.

If this happens, please contact us right away via the GoTyme app or hotline so we can assist you as quickly as possible.